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Please take a moment to read these terms carefully. By accessing or using our website, you agree to be bound by them.
This website is operated by Common Thread. Throughout these terms, "we", "us", and "our" refer to Common Thread. By visiting our site or making a purchase, you engage with our service and agree to the following terms and conditions, including any additional policies referenced or linked within.
These Terms of Service apply to all users of the site — whether browsing, purchasing, or contributing content. If you do not agree to these terms, please do not access or use this website.
Our online store is hosted by Shopify Inc., who provide the e-commerce platform through which we sell our products and services.
We reserve the right to update these terms at any time. Changes take effect upon posting to this page. Your continued use of the site following any update constitutes acceptance of the revised terms.
By using this site, you confirm that you are of legal age in New Zealand, or that you have the consent of a parent or guardian. You agree to use this site only for lawful purposes and in a manner that does not infringe the rights of others. You must not transmit harmful code, viruses, or anything of a destructive nature. Breach of these terms may result in immediate termination of your access to our services.
We reserve the right to refuse service to anyone at any time and for any reason. You agree not to reproduce, duplicate, copy, sell, or exploit any part of this site or its content without our express written permission. Content transmitted through our site — excluding payment information — may be transferred across various networks and adapted to meet technical requirements. Credit card information is always encrypted during transmission.
The content on this site is provided for general information purposes only. While we make every effort to ensure accuracy, we cannot guarantee that all information is current or complete at all times. We reserve the right to modify site content at any time without notice. Reliance on any material on this site is at your own risk.
Prices are subject to change without notice. We reserve the right to modify, suspend, or discontinue any part of our service at any time. Common Thread will not be liable to you or any third party for any such modification, suspension, or discontinuation.
Certain products and services are available exclusively through our online store and may be subject to limited availability. We have made every effort to represent product colours and images accurately, though we cannot guarantee that your screen's display will be entirely true to life. We reserve the right to limit sales by person, region, or quantity, and to discontinue any product at any time without notice.
We reserve the right to refuse or cancel any order at our discretion. In the event of an order change or cancellation, we will endeavour to contact you using the details provided at the time of purchase. You agree to provide accurate, current, and complete billing and account information for all purchases, and to keep that information up to date.
For further detail, please refer to our Returns Policy.
We may provide access to third-party tools through our site. These are provided as available and without warranty of any kind. Your use of any optional third-party tools is entirely at your own discretion and risk. We encourage you to review the terms of any third-party provider before use.
Our site may contain links to third-party websites. These are not under our control, and we are not responsible for their content, accuracy, or practices. We are not liable for any harm or loss arising from your use of or reliance on third-party websites, products, or services. Please review the policies of any third-party site before engaging with it.
Any content, ideas, or materials you submit to us — whether solicited or otherwise — may be used by Common Thread without restriction, compensation, or obligation to maintain confidentiality. You are solely responsible for the accuracy and legality of any content you submit. We reserve the right to remove content that we determine, at our sole discretion, to be unlawful, offensive, or otherwise objectionable.
Your personal information is handled in accordance with our Privacy Policy. From time to time, we use AI-assisted tools to support studio operations — including consultation note-taking and client communications. Any information processed through these tools is managed with the same care and discretion applied to all personal data we collect. Please refer to our Privacy Policy for full detail.
Occasionally, our site may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, or availability. We reserve the right to correct any such errors and to update or cancel orders where information is found to be inaccurate — including after an order has been submitted. We are under no obligation to update information on this site beyond what is required by law.
You are prohibited from using this site or its content for any unlawful purpose; to solicit unlawful activity; to violate any applicable New Zealand law or regulation; to infringe intellectual property rights; to harass, discriminate against, or harm others; to submit false or misleading information; to upload malicious code; to collect personal information of other users without consent; or to interfere with the security or integrity of this site or related services. We reserve the right to terminate access for any violation of these prohibitions.
We do not guarantee that your use of this site will be uninterrupted, timely, secure, or error-free. The service and all products delivered through it are provided on an as-is and as-available basis, without warranties of any kind.
To the fullest extent permitted by New Zealand law, Common Thread and its directors, employees, agents, suppliers, and service providers will not be liable for any direct, indirect, incidental, punitive, or consequential damages arising from your use of this site or its products and services — including loss of profit, revenue, data, or any other loss or damage of any kind.
You agree to indemnify and hold harmless Common Thread and its affiliates, officers, employees, agents, and service providers from any claim, demand, or loss — including reasonable legal fees — arising from your breach of these Terms of Service or your violation of any law or third-party right.
If any provision of these Terms of Service is found to be unlawful or unenforceable, that provision will be enforced to the maximum extent permitted by law, and the remaining provisions will continue in full force and effect.
These terms remain in effect until terminated by either party. You may terminate at any time by ceasing to use the site. We reserve the right to terminate your access at any time, without notice, if we determine that you have breached these terms. Any obligations incurred prior to termination will survive.
These Terms of Service, together with our Privacy Policy and any other policies posted on this site, constitute the entire agreement between you and Common Thread regarding your use of this site and supersede all prior agreements or understandings. Any failure by us to enforce a right or provision does not constitute a waiver of that right.
These Terms of Service are governed by and construed in accordance with the laws of New Zealand. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the New Zealand courts.
We reserve the right to update or replace these terms at any time. The most current version will always be available on this page. Your continued use of the site following any changes constitutes your acceptance of the revised terms.
Questions about these Terms of Service should be directed to us at hello@commonthread.co.nz
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