FAQ & Common questions

Salon

All good. You might not know what you want, but you probably know what you don’t - and that’s more than enough.
Our team will guide you through options that align with your lifestyle, personality, and budget. Book a consultation and we’ll take it from there.

We’re at 64 Seddon Street, Pukekohe. There’s free street parking right outside, but keep an eye on the signage — some spots have time limits and yes, the wardens do check.

Yes we do. For every $1500 you spend with us, you’ll receive a $50 credit to use toward your next service or your favourite home hair care products.

Sharing really is caring, especially when great hair is involved.
Here’s how it works:
Pass on your stylist’s personal promo code to a friend. When they use it at booking, they’ll receive 10% off their first visit.
Once they’ve been in? You’ll receive a $20 credit added to your account to use on your next appointment or for haircare.
Good hair and good company - everyone wins.

We get that life happens. We just ask for at least 24 hours' notice so we can fill your spot. Late cancellations or no-shows may incur a fee - it's how we respect everyone's time, including yours.

To keep things seamless and stress-free. Your deposit secures your appointment and is applied to your final bill. It’s how we honour your time (and ours) with a little shared commitment.

We want you walking out feeling confident, not second-guessing your reflection. If something’s not sitting right, let us know within 7 days. We’ll get you back in to tweak it. No awkward vibes, no blame game - just solutions.

Membership

Easy. Book your Membership Discovery Consultation — it’s COMPLIMENTARY, and there’s no pressure. We’ll chat about your lifestyle, hair goals, and how we can make great hair feel effortless.

There’s no one-size-fits-all pricing here. Your membership is tailored to your needs, we’ll create a plan based on your service frequency, hair goals, and budget. Payments are spread out to suit your pay cycle, starting from $25 per week.

If you love great hair, value your time, and don’t want to deal with rebooking stress or budgeting surprise costs - then yes, it’s probably perfect for you. Book a COMPLIMENTARY Membership Discovery Consult and we’ll talk through your options.

Besides consistent fresh hair and zero day-of-payment stress?
Members get:
• 10% off additional services
• 10% off EVO retail products (excluding sets)
• A welcome gift valued at $100+
• Priority booking so you never miss your spot

We love a generous spirit, but your membership is custom-built for your hair. So as much as we adore your bestie, it’s a one-person-only kinda deal.

Yes, your membership is a 6-month commitment to consistent great hair. After that, you’re free to pause or cancel anytime with 30 days' notice, and the full term wraps at 12 months.

We get it, finding your person is a big deal. If your stylist is away or off on a new adventure, we’ll make sure you’re looked after by another talented member of our crew, with all the notes and magic passed on.

We get it, life doesn’t always stick to the plan. You’re welcome to freeze your membership once per year for up to three months. We’ll tack the pause onto the end of your term so you don’t miss a thing.

Life shifts - we get it. If you need to cancel, you’re welcome to do so after six months. We ask for one month’s written notice. If you’ve received more services than you’ve paid for, you’ll square up the tab before parting ways.

Shop

Yes, what you see online is what we trust at the basin. EVO, Lakmē, Color Wowi, t’s all salon-approved and stylist-loved.

Yes - effortless hair beats flowers, every time.
Pick your amount and we’ll deliver it digitally - fast, chic, and fuss-free.

Loyalty credit and membership discounts apply to in-studio purchases only for now - but we’re working on it!

We only stock brands that align with our values - high-performing, ethically made, and no fluff. EVO is proudly born and bred in Australia. Lakmé is crafted with precision and care in Barcelona, Spain. And Color Wow? Straight from the innovation labs of the USA. Thoughtfully sourced, globally respected.

Absolutely. EVO is proudly 100% vegan and cruelty-free. Lakmé offers a wide range of vegan-friendly options, and Color Wow is certified cruelty-free. No animal testing, just high-performance products that care for your hair and the planet.

Shipping & Returns

Yes. Free delivery within 5kms of the studio.

If you're further away we use NZ Post to courier your goodies.

The delivery time for all New Zealand orders is approximately 1 to 4 working days. This does not include any time for processing your order.

Haircare products can be returned up to 2 weeks after the purchase date for an exchange as long as they are unused.

Flawless hair happens
by appointment only