Together we are part of the Sustainable Salons NZ Program, every appointment you pay $3 towards helping the planet. Your fee ensures the 'waste' created from your hair service is repurposed, even your hair, so it doesn't have a negative environmental impact.
We promise one complimentary fringe trim or neck tidy within six weeks of your previous booking. Bookings are essential.
We charge based on the number of hours booked with the hair artist. The minimum appointment time is a 1 hour session. Possible services we can provide in a session are only a guide on the website & price-list, so please get in touch for accurate session timings for what you require. We promise to come up with an epic hair plan for any budget. Plus we have AFTERPAY. Shop now. Enjoy now. Pay in 4 instalments, interest-free.
DEPOSITS & BOOKING GUARANTEES
All bookings require a booking guarantee.
A booking guarantee is a commitment from you (the guest) that you will follow through with your booking and your session time is secure and will not be passed onto someone else.
Bookings that are longer than 2 hours require a 50% deposit.
The process of a booking guarantee is taking guest credit card details and holding them securely on file.
Common Thread has an annual price adjustment on April 1st. Every April, our suppliers slightly increase pricing along with government requirements as inflationary pressures increase costs for everyone.
*Important: Reschedule your booking if you are unwell*
Sometimes life happens & throws an unexpected change your way.
However, we hope you understand that our business is based on selling "time," & late changes mean we lose the opportunity to provide a service.
We value your time, along with ours & therefore ask that if you need to change or cancel your session, you give at least 24 hours' notice.
A CANCELATION FEE of 50% will be charged for changes within this period, & a 100% charge if you fail to arrive for your booking.
The fee will be deducted from the credit card details given as your booking guarantee or an invoice will be emailed.
Whether lightening, darkening or seeking coverage of a home or professional colour, permed or relaxed, all these services present their own risk. Past applications are still present in your hair until it is cut off. Even mineral deposits from bore water, pipes, medications and our body's condition can contribute to how your hair reacts.
Our mission is to ensure you are 100% satisfied because everyone wants to feel beautiful and confident.
If you're not satisfied with our service, please let us know within 7 days. We will do everything in our power to make it right and ensure you are delighted with the result. If you have any questions about our work, please call us right away. We're driven to help you express the real you and want you to look and feel badass; we will make the necessary adjustments. So that you'll always love your hair, we offer revisit's rework, no monetary refunds.
We are a professional team, and we are pleased to have guests work with all team members. If you want a new point of view or want to try another team member, let us know! We would love to accommodate you in any way we can.
Please note that our hair artists and alchemists run on a very tight schedule. Therefore, when you are late for a session, this affects every session after yours. If you are late, you will be charged for the missed time, or if we cannot complete your session in the time available, you will have to be rescheduled. Common Thread also reserves the right to charge up to 50% of the session time if you need to be rescheduled.
We understand how challenging it is to find time for yourself. We also understand that your “me time” does not always align with your hair sessions. We love seeing your children and watching them grow, but at the same time, we must enforce a Child Safety Policy at Common Thread. We kindly request that children no longer accompany parents/or others to the studio during lengthy salon sessions. Only children RECEIVING services may be present in our service areas. Children capable of sitting quietly and unsupervised may wait in the provided seating area*. While this policy helps ensure that all guests enjoy a relaxing salon experience, it was created with your child’s safety in mind. Our salon is not child-proof. Sharp instruments, hot styling tools, chemicals, and a busy, congested area makes for a potentially dangerous environment for your young children. We greatly appreciate your compliance with our Child Safety Policy.
We understand that sometimes a certain look just isn’t for you. However, if you change your mind, you will need to pay to have the service(s) redone. We do not offer monetary refunds as we want you to be happy with your look, and we can’t get back the time we spent creating that look for you. If you are not satisfied with our service, please let us know within 7 days. We will do everything in our power to make it right and ensure you are delighted with the result. Redos are determined by the original stylist on a case-by-case basis.
We kindly ask that your hair has been washed a minimum of 48-24 hours before your appointment, & you arrive with your hair dry - not wet. Sorry, hot damp hair straight from the gym is a definite no-no - take a few minutes to give it a wash and dry.
The tools used by your hair artist will be cleaned appropriately between each guest. After you leave the studio, we clean the area where you were seated with environmentally friendly products ready for our next guest.
Haircare products can be returned up to 2 weeks after the purchase date for an exchange as long as they are unused.